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Search our FAQ, chat with support, or send us a message. We usually respond within a few hours.
Support Bot
Fast responses for payment, code, or activation issues.
@Donate2UsBot
Payment Bot
Check payment status, view codes, redeem premiums.
@CnGPlatformPaymentRoBot
Main Website
Learn more about the CnG Promotions Network.
cngpnsteam2026.cc.cd
FAQ
Frequently asked questions
Can't find an answer? Reach out to our support bot.
๐ณWhat payment methods do you accept?+
We accept UPI (Google Pay, PhonePe, Paytm, and any UPI-enabled app) and Telegram Stars. Both options provide instant or near-instant activation.
๐ณIs my payment secure?+
Yes. UPI payments go directly to our verified merchant account, and Telegram Stars are handled by Telegram's own payment infrastructure. We never store your bank or card details.
๐ณHow fast is activation after payment?+
Telegram Stars payments activate instantly. UPI payments are typically verified and activated within 2โ5 minutes. In rare cases, it may take up to 15 minutes during high traffic.
๐ณCan I pay in currencies other than INR?+
Currently we accept INR via UPI and Telegram Stars (which are globally purchasable). International users can use Telegram Stars for the equivalent price.
๐๏ธWhat is a premium code?+
A premium code is a unique redeemable string generated after successful payment. You paste it in the target bot to activate premium features for the plan duration.
๐๏ธCan I gift a code to someone else?+
Yes! Every code is transferable. Share it with friends, family, or colleagues โ whoever redeems it first will get the premium access.
๐๏ธCan I use the same code multiple times?+
No, each code is single-use. Once redeemed, it becomes invalid. Buy additional codes for multiple activations.
๐๏ธWhat if I lose my code?+
Contact our support bot with your payment transaction ID or Telegram user ID. We can look up and resend your code within 24 hours.
๐คHow many bots are available?+
We currently have 12+ live bots across finance, career, learning, utility, storage, entertainment, and platform categories. Browse the full list on our /bots page.
๐คDo all bots use the same pricing?+
Most bots use our global plans (Trial/Monthly/Quarterly/Half-Yearly/Yearly/Lifetime). Some specialized bots (like GST, ITR, File Storage) have their own custom pricing tailored to their features.
๐คCan I suggest a new bot?+
Absolutely! We regularly build new bots based on community requests. Contact our support bot with your idea and we'll consider it for the next launch.
๐คDo I need to create an account?+
No traditional account needed. Your Telegram user ID serves as your identity across all CnG bots. Just open the payment bot and you're ready to go.
๐คHow can I see my active premiums?+
A user dashboard is coming soon. For now, use the payment bot's built-in commands to view your active plans and payment history.
๐ธDo you offer refunds?+
Due to the digital nature of our products (instantly delivered codes), we don't offer refunds for successful payments. However, if a code fails to activate or you were charged incorrectly, contact support and we'll resolve it fast.
๐ธWhat if payment fails but money is deducted?+
Contact our support bot with your UPI reference number or Telegram Stars transaction ID. We verify and resolve such issues within 24 hours โ either activating your plan or refunding the amount.
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